Complaints and Appeals Procedure

A complaint or appeal

 

A person or organization can appeal if it wishes to request Noordbeek Certification to reconsider a decision taken by Noordbeek Certification with regard to a conformity assessment. This may relate to:

• Certification (of the client following an initial audit);
• Renewal (of the certificate following a recertification audit);
• Refusal (from certification);
• Approval of scope (following a request from a certified customer to expand or reduce the scope of certification);
• Withdrawal (of a certificate);
• Suspension (of a certificate);
• Recovery (of a certificate after suspension).

 

A person or organization can submit a complaint as an expression of dissatisfaction, other than an appeal, to Noordbeek Certification with regard to the activities of Noordbeek Certification or its employees, to which a response is expected.

 

Submit a complaint or request for appeal

 

To submit the complaint or request for appeal, the Complaint + Appeal Form can be completed on this page, which is sent to the Office & Compliance Manager of Noordbeek Certification.

 

A copy of this form will be sent to the complainant or petitioner at the email address indicated. A confirmation of receipt will also be sent within 5 working days.

You can download the complaints and appeal procedure of Noordbeek Certification here.